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Blizzard Authenticator
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Post by
Hemoshal
Help me , i had a phone and it broke . but it had my authenticator on , and this was at the the start of MoP so i was annoyed . is there any chance of me getting back on my account , i have another smart phone and i downloaded the authenticator ? how can i link them back up?
Post by
Gontier
You'll have to submit a request to have the old authenticator removed. Once it's been removed, you'll be able to access your account once again and apply a new authenticator. On a side note, it would be wise to save the serial code for cases like this, then you won't have to contact Blizzard to have it removed.
I've linked both EU and US authenticator removals since I don't know which region you're from. :)
Remove Authenticator - EU
https://eu.battle.net/account/support/remove-authenticator.html
Remove Authenticator - US
http://us.battle.net/account/support/remove-authenticator.html
Post by
Hemoshal
This is going to sound a bit stupid but would a bus pass work ?
Post by
Gontier
This is going to sound a bit stupid but would a bus pass work ?
As far as I know, no it wouldn't. If you have no other license to use, then I would submit the bus pass and explain you don't have any other form of identification.
In a worst case scenario, they'll just deny it and reply with what you can use in your situation, and whatnot.
Post by
MasterOfDisguise
No, a bus pass probably will not work. Usually a government-issued ID (passport, birth certificate, driver's license or ID card, etc.) is needed for proper verification. Before you send in any forms, call the Billing department first and explain your situation to a representative. Maybe another alternative is available. Good luck resolving your issue.
(By the way, I just wanted to let you know that you made this thread twice, which was probably an accident. I can't merge threads though, so my only option was to delete the other one. Sorry about that.)
Post by
ChairmanKaga
You don't need any of that ID crap. Just
call
Blizzard and have
one of the CD keys attached to the account
handy.
I've gotten three lost authenticators removed that way.
On a side note, it would be wise to save the serial code for cases like this, then you won't have to contact Blizzard to have it removed.
^ And this. With the Mobile Authenticator, you can record the
serial number
and
restore code
so you can bring it back to life on your replacement phone.
Post by
Hemoshal
Ok one little problem there ; i downloaded the games and got the keys online . cos i have a mac no game is supported is there any other way ?
Post by
Hemoshal
Actually could i just go and explain what happend on the phone ?
Post by
Alkony
WoW is supported for Mac, just FYI.
Do you have an email confirmation or something for the purchase? And yeah, calling them is probably the best option.
Post by
ChairmanKaga
Ok one little problem there ; i downloaded the games and got the keys online
If you purchased online through the Blizzard Store, your email receipt should have the license keys in it.
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