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Scroll Of Resurrection Question
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Post by
1116504
This post was from a user who has deleted their account.
Post by
Araxom
Hi Kylar, without seeing the account it's difficult to say exactly what is prohibiting you from accepting the Scroll - however, generally speaking - the reason why an account would not be eligible is that it was active sometime after March 4th, 2012. Here's some general info about the
promotion
that you can also check out.
I'll keep my eyes on the thread here if you have any other general questions about the Scroll - otherwise, you're also welcome to
contact us directly
.
Post by
1116504
This post was from a user who has deleted their account.
Post by
Araxom
Hey Kylar - I'm not sure what's prohibiting it - in order to see what's going on, we'd need to directly be looking at the account. What I'd like you to do when you get a chance, is go ahead and
submit a ticket
letting us know that you're trying to accept the Scroll from the other account (name the email for that other account as well in the ticket). For these specific types of issues, it's easiest if you either live chat with us or call us directly - live chat is available during normal phone hours.
If for whatever reason after you contact us you're still having any difficulties or are not square on what's causing the hold up, go ahead and post your ticket ID# here so that I can take a peek and see what's going on.
Thanks =)
Post by
1116504
This post was from a user who has deleted their account.
Post by
Araxom
Kylar, if the account was a Battle Chest previously before March 12, 2012 and there was no subscription or trial engaged on the account after that date, then you should be eligible. However, if the account was a trial on that date, and then sometime thereafter you upgraded to a Battle Chest - that gives the account 30 days which invalidates it from the promotion.
Hopefully that helps clear that up. Again, when we look right at the account we'll be able to see exactly what's going on.
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